[ale] [OT] comcast blues/meltdown

[dev null zero two]

also I would check out the dslreports. com direct support forum for
Comcast.

Sent from my mobile. Please excuse the brevity, spelling, and punctuation.
On Aug 1, 2014 10:18 PM, "Scott Castaline" <skotchman at gmail.com> wrote:

> We had some minor problem with Comcast here in Gwinnett and my wife was
> not very happy with the results of the customer non-support on the phone. A
> little later she gets a call that was a survey on customer satisfaction
> with the recent support call. She basically gave the tech all lowest scores
> (1 was the worst) and in the comment part of the survey said that she felt
> the tech was not competent and was unable to resolve the problem. Five
> minutes later we get a call from some Customer Service Manager very
> apologetic and she resolved the problem and cut back the price of package.
> When my wife hung up she and I just stared at each other with a WTF just
> happened. I'm not sure if that was just an area thing as since then we've
> had good results with Customer Service and still get the survey calls right
> after.
>
> Scott C.
>
> On 08/01/2014 08:27 PM, Scott McBrien wrote:
>
>> They have a corporate 800 line for Philly that they'll refer you to when
>> you're having a terrible experience.  I don't remember if I wrote them a
>> complaint email or called their corporate office to get it.
>>
>> -Scott
>>
>>  On Aug 1, 2014, at 5:40 PM, Sean Kilpatrick <kilpatms at gmail.com> wrote:
>>>
>>> Does anyone here know of a contact person within the local Comcast
>>> disaster who actually understands how the system works?
>>>
>>> First the comcast billing computer hiccupped and failed to ding the
>>> credit
>>> card for May and June -- when we were out of down. Then it hit the
>>> account
>>> for non-payment fees.  I was not amused.  Finally got that mess
>>> straightened out.  Then one of the Hi-def cable boxes died.  Went over to
>>> the new Buckhead office and picked up a replacement.  That box would not
>>> accept the hookup signal from Comcast.  Got a techie to come out (4.5
>>> hours late) who poked around for a few minutes and then told me the
>>> problem wasn't with the box or any of the equipment in the house.  The
>>> problem was with Comcast's billing computer, which wasn't letting the Hi-
>>> def signal through to the new box because there was nothing on the
>>> billing
>>> statement to signify I was paying for  hi-def service.  WTF!  We have
>>> been
>>> receiving the hi-def signal since we moved into the condo as it is part
>>> of
>>> the contract the condo has with Comcast -- or at least that's what I
>>> thought.  As soon as the techie replaced the unworkable hi-def box with a
>>> "regular" cable box, the signal was there.
>>> So I went back out to the Comcast office in Buckhead and insisted on
>>> talking
>>> to the office manager -- who had NO CLUE what I was talking about.  Her
>>> first
>>> thought was to install a signal booster!  I didn't bother to point out
>>> that signal strength is the FIRST thing the techie  checks. Said she
>>> would
>>> contact someone further up the technical side and have them call me.
>>>
>>>
>>> Didn't happen.
>>>
>>> I'm hoping against hope that somewhere within the local comcast
>>> clusterfuck there is someone (I just need one!) who understands the
>>> underlying problem.
>>>
>>> Does anyone here know if such a person actually exists?
>>>
>>> Sean
>>> -------------- next part --------------
>>> An HTML attachment was scrubbed...
>>> URL: <http://mail.ale.org/pipermail/ale/attachments/
>>> 20140801/0a6ec432/attachment.html>
>>> _______________________________________________
>>> Ale mailing list
>>> Ale at ale.org
>>> http://mail.ale.org/mailman/listinfo/ale
>>> See JOBS, ANNOUNCE and SCHOOLS lists at
>>> http://mail.ale.org/mailman/listinfo
>>>
>> _______________________________________________
>> Ale mailing list
>> Ale at ale.org
>> http://mail.ale.org/mailman/listinfo/ale
>> See JOBS, ANNOUNCE and SCHOOLS lists at
>> http://mail.ale.org/mailman/listinfo
>>
>
>
> --
> Sent from my Fedora Linux PC to you, NSA, the CIA, FBI, HSA and God only
> knows who else?!
>
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://mail.ale.org/mailman/listinfo/ale
> See JOBS, ANNOUNCE and SCHOOLS lists at
> http://mail.ale.org/mailman/listinfo
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail.ale.org/pipermail/ale/attachments/20140801/a7e80d70/attachment.html>