[ale] 3 days of 3+ hrs Comcast Outages!

Derek Atkins derek at ihtfp.com
Sat Jun 4 17:02:00 EDT 2016


My comcast biz class service did not appear to be affected. I certainly have mail that made it to my servers between 11-2 today.  So it is probably only the residential service having issues.

-derek

Sent on my mobile. Please forgive any typos.

----- Reply message -----
From: "DJ-Pfulio" <DJPfulio at jdpfu.com>
To: "Atlanta Linux Enthusiasts" <ale at ale.org>
Subject: [ale] 3 days of 3+ hrs Comcast Outages!
Date: Sat, Jun 4, 2016 10:21 PM

Couldn´t get outside my /29 subnet to any comcast systems passed their
router on my premise.
http://downdetector.com/status/comcast-xfinity/map/ shows that there are
lots of huge outages across the USA.  Didn´t find the business-class
service chart - seems they don´t have that data.

Just trying to figure out if it is the Comcast router with the issue or
on their network. If it is the router, I need to get that swapped out
ASAP before the summer travel season begins.  It has been solid for
many, many, years. Their router is used as a bridge. I manage the /29 on
my router.

Outage today was from 11a-2p according to monitoring. Nice.
Still don´t know WHAT ACTUALLY HAPPENED.  Didn´t touch any network
equipment at all to make it work.

If these outages mean I can get GigE service for $80/month, then FANTASTIC!

DSLreports hasn´t been useful.  The Comcast section is all Xfinity stuff
and the Comcast-Direct section doesn´t let anyone read anyone else´s
posts. Sorta defeats the purpose of a ¨forum¨ in my mind.


On 06/04/2016 02:41 PM, dev null zero two wrote:
> where's the outage happening on the route? running a couple mtrs should
> help. also check dslreports to see if others are having issues.
> 
> Sent from my mobile. Please excuse the brevity, spelling, and punctuation.
> 
> On Jun 4, 2016 1:25 PM, "DJ-Pfulio" <DJPfulio at jdpfu.com
> <mailto:DJPfulio at jdpfu.com>> wrote:
> 
>     The last 3 days, comcast.biz <http://comcast.biz> has had outages in
>     my area of over 3 hrs.
>     1st happened in the evening, but the next two were during important
>     hours: 10am-3pm.
> 
>     Am I alone?  East Cobb.
> 
>     I love how they suggest we visit their website to get more information
>     about an internet outage. Can´t get to the web without internet.  On
>     Monday, it will take an hour to get ¨credit¨ for their outages, costing
>     them more than the outage just to handle that processing.  If we all do
>     it, costing them more and more, perhaps they will learn?
> 
>     $ ping 8.8.8.8
>     PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
>     ^C
>     --- 8.8.8.8 ping statistics ---
>     3 packets transmitted, 0 received, 100% packet loss, time 2014ms
> 
> 
>     I don´t have a problem with planned downtime for annual maintenance.
>     Would love it if those plans were shared and scheduled for weekend
>     nights.  You know - like how real businesses do this stuff?
> 

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