[ale] ATT internet black hole. Any advice?

[Scott McBrien]

I'll mirror everyone else's sentiments about trying to force something from AT&T.  If you read the contract fine print it essentially says that they don't have to deliver on their claims of performance or in fact deliver actual Internet service to you at all.

If you're really wedded to fighting the fight, which I would strongly discourage, the next step would be to file a complaint with your local utilities commission complaining about your poor service.

In reality, it's far less headache to move to another provider, whose service might be better, but will probably be about the same.

-Scott

> On Feb 22, 2016, at 2:00 AM, Stephen Towler <stowler at gmail.com> wrote:
> 
> Anyone have advice on how to motivate ATT to make good on residential internet claims? I moved from Atlanta to Florida in November only after ATT assured me that our rural Florida home qualified for 12 MB service (per line characteristics, not just geographical estimates).
> 
> It's now obvious their reps lied/misunderstood about qualifying the house via LQS/Loopy/whatever it's called today. Troubleshooting reveals that we actually have 12-17k of coper between us and ATT's electronics. Our UVERSE modem barely syncs at 3.0/0.5 MB, and round-trip latency grows to > 4 seconds during uploads, dropping packets everywhere. We have to turn off our cell phone WIFI because the incidental two-way traffic destroys even web browsing for the laptops/desktops. Working over VPN is basically impossible.
> 
> Anyone have advice on where/how to escalate? I believe that there are solutions with engineering feasibility, including a fiber drop from the ATT arial fiber that is adjacent to our property. Or build out of a UVERSE remote terminal for this neighborhood, fed by that fiber. The trick is finding a sympathetic ear at ATT so that we can get the fiber drop discounted or the RT built.
> 
> It's notable that our property is on ATT's  FCC Connect America map for 2020. This means ATT is legally required to provide 10 MB service here by 2020. I don't know what's planned for the underlying technology, but maybe the right folks could be motivated to build out early given that their construction costs are already on their calendar AND have been paid for by the $500 million USF payout they accepted from the FCC in 2015.
> 
> Would love advice on how to appeal to the right group or contact within ATT. I quit my Atlanta job and moved down here to go indy, and three months later I still can't maintain reliable connections to my EC2 sessions or my collaborators' campuses.  
> 
> 
> Thanks in advance,
> Stephen
> 
> 
> --
> Stephen Towler stowler at gmail.com
> voice and txt: 352-358-1110
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://mail.ale.org/mailman/listinfo/ale
> See JOBS, ANNOUNCE and SCHOOLS lists at
> http://mail.ale.org/mailman/listinfo
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail.ale.org/pipermail/ale/attachments/20160222/20115afe/attachment.html>