[ale] Suntrust replaces 100 veteran techs with outsourced staff

Fri Oct 23 16:37:18 EDT 2015

"pretty good to its employees and its customers" ?
ST is laying off the former and going to make the latter talk to a foreign support center.   Neither of those sound "pretty" or "good" to me.    These days some folks are actually bringing back offshore stuff into the U.S. because of complaints from customers.
Personally I wonder at the idea of allowing foreign companies access to your US bank data.
Don't get me wrong.  I've worked with some very bright people both from India here in the US and in India but by and large the folks answering phones in India barely seem to understand a few words of English let alone solve issues.
It used to be maddening to me when I'd call EMC's India support and after giving a long explanation and then asking a question in relation to what I'd just described they'd respond simply "OK".   Another funny thing was that every ticket they got always had the same "I have read the ticket and understand the problem" sentence as the only detail before I made that call.

From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of Damon L. Chesser
Sent: Friday, October 23, 2015 4:14 PM
To: ale at ale.org
Subject: Re: [ale] Suntrust replaces 100 veteran techs with outsourced staff

in other news:  due to bad PR and the *possible* interpretation of the severance clause saying former ST employees are to be available for two years, with out further compensation, ST has formally revoked that clause.  Just FYI.  Like I said, ST is actually pretty good to it's employees and it's customers.
On 10/22/2015 05:18 PM, damon at damtek.com<mailto:damon at damtek.com> wrote:

Being employed by SunTust and being one of those effected: it is not devs. It is all app support and integration Engineers.  Further, you are not required to work for free for two years.  You *could* read it that way, but, hey, its a bank. They may need to ask you about $foo. Answer them and move on.  It's for legal and regulatory issues you may be involved with. It still sucks, but it is not as sukworthy as that article implies.  Further Suntrust has been completely transparent in the entire matter going back 18 months.  None of this is a surprise, in fact, most of the people can be cut lose and nobody would notice. Not quite the same as cutting an entire team, but there was a lot of dead weight and walking dead. Still is. Sadly, I am effected and I can honestly say very few (one other) person has had the impact on the org that I have had, but number crunchers don't see that.

Move on and get a pay raise. It's been fun.  SunTrust, as a bank actually CARES about the customer and the employee. At the end of the day, its a job.

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Thursday, 22 October 2015, 05:02PM -04:00 from Pete Hardie <pete.hardie at gmail.com<mailto:pete.hardie at gmail.com>>:

I need to save that article for all the good ideas it has.....

On Thu, Oct 22, 2015 at 4:54 PM, Jim Kinney <jim.kinney at gmail.com<https://e-aj.my.com/compose/?mailto=mailto%3ajim.kinney@gmail.com>> wrote:
I'm sure by now, most people have heard that Suntrust (time to find a new bank) is laying off 100 developers, having them train their overseas replacements and requiring that they be available, FOR FREE, over the next 2 years if required.

The Register has a good writeup:

http://www.theregister.co.uk/2015/10/22/the_zombie_programmer_awakens/

--

James P. Kinney III

Every time you stop a school, you will have to build a jail. What you

gain at one end you lose at the other. It's like feeding a dog on his

own tail. It won't fatten the dog.

- Speech 11/23/1900 Mark Twain

http://heretothereideas.blogspot.com/

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