[ale] Serious: Comcast Business vs Residential

[dev null zero two]

as an anecdote: when I switched from residential to business, all the tech
did was swap out my modem and migrate my account. no change of lines or
anything, however, I never had speed issues before or after (50 Mb/s plan
on both).

Sent from my mobile. Please excuse the brevity, spelling, and punctuation.
On Nov 11, 2015 10:59 AM, "Dustin Strickland" <dustin.h.strickland at gmail.com>
wrote:

> I did tier 2 residential tech support for them for a while. I have talked
> with some of the CPE engineers and business techs before; my understanding
> is that the core difference between residential and business class services
> is that with business services you're *supposed to* have a dedicated line
> from your service address to their CMTS. This is *supposed to* guarantee
> that you get the full speed that you're paying for all the time(whereas
> residential service makes use of a potentially shared cable) but due to
> their infrastructure and maintenance practices this may not help you out.
> It's like pulling teeth to get someone competent if your signal strength is
> out of DOCSIS specs, but at least you don't have anyone crowding up the
> line and exacerbating the problem. You also can't get TV with their
> business service. If that's important to you, don't bother, but IMO their
> business service is overpriced anyway considering the extra cost over
> residential is supposed to be a guarantee for a "priority" connection to
> their CMTS which they often can't provide. The only other benefit is no
> data caps. Residential will be fine for most cases unless you need  port
> 25, static IP's etc. The techs do not have the tools available to enable
> those for you for residential internet.
>
> On 11/11/2015 10:33 AM, Chris Fowler wrote:
>
> The family is onto me about our DSL being slow for watching Netflix.
> Currently, I am using Atlantic Nexus DSL.  Many years on this service.
> Support is great.
>
> I had to run up to my office last night and it was the first time in
> almost 2 months!  I need a service that will stay up and have a SLA that
> provides better support techs and priority.
>
> My neighbor has Xfinity Residential so critical thinking leads me to
> understand that we would be sharing the same uplink and the 'Business' part
> of my service would be in name and support only.  What I need to know is if
> there truly is a difference in the service.  With their business package
> I'll pay a few dollars extra and it will not be as fast as his, but still
> much faster than my DSL!
>
>
>
>
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