[ale] Serious: Comcast Business vs Residential

[Dustin Strickland]

I did tier 2 residential tech support for them for a while. I have 
talked with some of the CPE engineers and business techs before; my 
understanding is that the core difference between residential and 
business class services is that with business services you're *supposed 
to* have a dedicated line from your service address to their CMTS. This 
is *supposed to* guarantee that you get the full speed that you're 
paying for all the time(whereas residential service makes use of a 
potentially shared cable) but due to their infrastructure and 
maintenance practices this may not help you out. It's like pulling teeth 
to get someone competent if your signal strength is out of DOCSIS specs, 
but at least you don't have anyone crowding up the line and exacerbating 
the problem. You also can't get TV with their business service. If 
that's important to you, don't bother, but IMO their business service is 
overpriced anyway considering the extra cost over residential is 
supposed to be a guarantee for a "priority" connection to their CMTS 
which they often can't provide. The only other benefit is no data caps. 
Residential will be fine for most cases unless you need  port 25, static 
IP's etc. The techs do not have the tools available to enable those for 
you for residential internet.

On 11/11/2015 10:33 AM, Chris Fowler wrote:
> The family is onto me about our DSL being slow for watching Netflix. 
>  Currently, I am using Atlantic Nexus DSL.  Many years on this 
> service.  Support is great.
>
> I had to run up to my office last night and it was the first time in 
> almost 2 months!  I need a service that will stay up and have a SLA 
> that provides better support techs and priority.
>
> My neighbor has Xfinity Residential so critical thinking leads me to 
> understand that we would be sharing the same uplink and the 'Business' 
> part of my service would be in name and support only.  What I need to 
> know is if there truly is a difference in the service.  With their 
> business package I'll pay a few dollars extra and it will not be as 
> fast as his, but still much faster than my DSL!
>
>
>
>
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