[ale] What to do about non-cooperative SMARTD drive?
Jim Kinney
jim.kinney at gmail.com
Mon Nov 17 13:54:33 EST 2014
I've never fully trusted OEM software after a brand new WD snafu left a
drive totally lifeless.
I must have blinked on the "test refuses to run" part. So, yeah, I'd run to
the nearest trustworthy drive store and get a replacement drive ASAP. That
sounds like the board is failing. As long as you can get data off the
board, yay! Once that board goes dark, you'll need an identical on to
extract anything from the drive.
On Mon, Nov 17, 2014 at 1:24 PM, Neal Rhodes <neal at mnopltd.com> wrote:
> Thanks for the reply. Yes, I am the king of lazytown w.r.t. desktop
> support around the house, but can readily by a new drive and I thought
> these days retail drives had OEM utilities to replicate. So, yes, If I
> truly hafta, I'll spend the time to rip it apart and replace.
>
> No, I haven't been able to run a smard test - that's the whole point - it
> refuses and says that is not implemented. I've never seen that before on
> a modern SATA drive, and smartd is turned on at the bios, so I'm wondering
> if the drive firmware has gone slightly bonkers and might go over the edge
> suddenly and refuse to talk at all. Hence I seek the collective wisdom of
> ale.
>
> On Sun, 2014-11-16 at 21:56 -0500, Jim Kinney wrote:
>
> That is rather concerning. Can the drive be readily replaced? Have you run
> a smartd test? Not all drives with the capability are actually configured
> to measure and record smartd data.
>
> On Nov 16, 2014 9:05 PM, "Neal Rhodes" <neal at mnopltd.com> wrote:
>
> So, a Dell Optiplex 740 has a Samsung Spinpoint F3 disk (HD754JJ) which
> has been working ok for several years.
>
> Over the last year, it has griped on startup about the SMARTD status, and
> she has to poke F1 to boot.
>
> OK, this past week it gave us a scare, and so I leaped into action. (ok,
> I strolled into action...)
>
> Trying to look at it with smartctl gives one pause... It just doesn't
> want to support much of the SMARTD protocol beyond name, rank and serial
> number. This is a fairly modern drive. I've used smartctl on much
> older drives and had it cooperate. Been able to do short and long self
> tests. I'm getting no cooperation from this drive at all.
>
> I'm wondering if I should replace this while it's still running. It's
> running, and I must admit I didn't do the smartd checking when my wife
> bought this a couple years ago.
>
>
> Neal Rhodes
> MNOP Ltd
>
>
> smartctl 6.3 2014-07-26 r3976 [x86_64-w64-mingw32-win7-sp1] (sf-6.3-1)
> Copyright (C) 2002-14, Bruce Allen, Christian Franke,
> www.smartmontools.org
>
> === START OF INFORMATION SECTION ===
> Model Family: SAMSUNG SpinPoint F3
> Device Model: SAMSUNG HD754JJ
> Serial Number: [No Information Found]
> Firmware Version: 1AJ1
> Device is: In smartctl database [for details use: -P show]
> ATA Version is: [No Information Found]
> Local Time is: Sun Nov 16 20:52:11 2014 EST
> SMART support is: Available - device has SMART capability.
> Enabled status cached by OS, trying SMART RETURN STATUS
> cmd.
> SMART support is: Enabled
> AAM feature is: Unavailable
> APM feature is: Unavailable
> Rd look-ahead is: Unavailable
> Write cache is: Unavailable
> ATA Security is: Unavailable
> Wt Cache Reorder: Unavailable
>
> Read SMART Thresholds failed: Function not implemented
>
> === START OF READ SMART DATA SECTION ===
> SMART overall-health self-assessment test result: PASSED
>
> General SMART Values:
> Offline data collection status: (0x00) Offline data collection activity
> was never started.
> Auto Offline Data Collection: Disabled.
> Self-test execution status: ( 0) The previous self-test routine
> completed
> without error or no self-test has ever
> been run.
> Total time to complete Offline
> data collection: ( 6840) seconds.
> Offline data collection
> capabilities: (0x5b) SMART execute Offline immediate.
> Auto Offline data collection on/off support.
> Suspend Offline collection upon new
> command.
> Offline surface scan supported.
> Self-test supported.
> No Conveyance Self-test supported.
> Selective Self-test supported.
> SMART capabilities: (0x0003) Saves SMART data before entering
> power-saving mode.
> Supports SMART auto save timer.
> Error logging capability: (0x01) Error logging supported.
> No General Purpose Logging support.
> Short self-test routine
> recommended polling time: ( 2) minutes.
> Extended self-test routine
> recommended polling time: ( 114) minutes.
>
> SMART Attributes Data Structure revision number: 16
> Vendor Specific SMART Attributes with Thresholds:
> ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
> 1 Raw_Read_Error_Rate POSR-K 001 001 --- - 199753
> 2 Throughput_Performance -OS--K 252 252 --- - 0
> 3 Spin_Up_Time PO---K 074 070 --- - 8162
> 4 Start_Stop_Count -O--CK 100 100 --- - 354
> 5 Reallocated_Sector_Ct PO--CK 252 252 --- - 0
> 7 Seek_Error_Rate -OSR-K 252 252 --- - 0
> 8 Seek_Time_Performance --S--K 252 252 --- - 0
> 9 Power_On_Hours -O--CK 100 100 --- - 11987
> 10 Spin_Retry_Count -O--CK 252 252 --- - 0
> 11 Calibration_Retry_Count -O--CK 252 252 --- - 0
> 12 Power_Cycle_Count -O--CK 100 100 --- - 357
> 191 G-Sense_Error_Rate -O---K 252 252 --- - 0
> 192 Power-Off_Retract_Count -O---K 252 252 --- - 0
> 194 Temperature_Celsius -O---- 064 061 --- - 35 (Min/Max
> 14/39)
> 195 Hardware_ECC_Recovered -O-RCK 100 100 --- - 0
> 196 Reallocated_Event_Count -O--CK 252 252 --- - 0
> 197 Current_Pending_Sector -O--CK 100 099 --- - 60
> 198 Offline_Uncorrectable ----CK 252 252 --- - 0
> 199 UDMA_CRC_Error_Count -OS-CK 100 100 --- - 49
> 200 Multi_Zone_Error_Rate -O-R-K 100 100 --- - 0
> 223 Load_Retry_Count -O--CK 252 252 --- - 0
> 225 Load_Cycle_Count -O--CK 100 100 --- - 357
> ||||||_ K auto-keep
> |||||__ C event count
> ||||___ R error rate
> |||____ S speed/performance
> ||_____ O updated online
> |______ P prefailure warning
>
> Read SMART Log Directory failed: Function not implemented
>
> ATA_READ_LOG_EXT (addr=0x00:0x00, page=0, n=1) failed: Function not
> implemented
> Read GP Log Directory failed
>
> SMART Extended Comprehensive Error Log (GP Log 0x03) not supported
>
> Read SMART Error Log failed: Function not implemented
>
> SMART Extended Self-test Log (GP Log 0x07) not supported
>
> Read SMART Self-test Log failed: Function not implemented
>
> Read SMART Selective Self-test Log failed: Function not implemented
>
> SCT Commands not supported
>
> Device Statistics (GP Log 0x04) not supported
>
> SATA Phy Event Counters (GP Log 0x11) not supported
>
>
>
>
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--
--
James P. Kinney III
Every time you stop a school, you will have to build a jail. What you gain
at one end you lose at the other. It's like feeding a dog on his own tail.
It won't fatten the dog.
- Speech 11/23/1900 Mark Twain
*http://heretothereideas.blogspot.com/
<http://heretothereideas.blogspot.com/>*
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