[ale] OT: Change in UI on Xfinity Modem/Router/Wireless AP

[Horkan Smith]

Any thoughts on how to support static IP addresses w/ Comcast Biz and a customer-owned modem?  The last I heard from Comcast, they still required you lease a modem for statics....

thanks!
   horkan

p.s. Happy Boxing Day!

On Thu, Dec 25, 2014 at 09:27:50PM -0500, Dustin Strickland wrote:
> I am a contractor who handles home networking support for Comcast. Sorry
> to hear about your issues, first-off. I get many customers transferred
> to me from other departments who have been misinformed about equipment,
> charges, technician appointments being made, and all manner of other
> things. I don't know who told you what or why, but it's wrong unless
> policy has changed recently(I haven't been doing this for very long).
> You shouldn't see any charges on your bill related to bridge mode. As
> far as policy in my department goes, we can enable bridge mode for you
> with no associated charges, and we can disable it. For any
> troubleshooting/configuration beyond that pertaining to bridge mode, we
> would refer you to a third party who *will* charge a fee(though surely
> no one in ALE needs their help :P). Any other CC customers beware,
> bridge mode can cause serious problems on Technicolor gateways and I
> would strongly advise you not try it. Also be aware, you can buy your
> own DOCSIS 2 or 3 modem/gateway to use rather than the Comcast-supplied
> equipment.
> 
> On 12/24/2014 11:19 PM, Scott Castaline wrote:
> > I in the past have brought up the discussion of attempting to get
> > Comcast support to put the above device into bridged mode. I very often
> > would have mixed results in doing that. Sometimes it took 3 to 4 calls
> > to get it done each time being told that there would be an $80 charge to
> > do so. I would keep on escalating it until I would all but 2 times get
> > credited for the charge. What usually would happen is I would finally
> > get them to do the deed and a month or so later the AP would be
> > re-enabled and then the battle would start all over again. More recently
> > this was causing ntp not to sync my routers clock (ASUS RT-AC66U).
> > Recently we had bought one of those smart-tvs and I decided to go ahead
> > to set it up. I was able to get it to connect to my router through
> > wireless but no internet access. I kind of figured that my current
> > set-up of having my router's WAN port connected to one of Xfinity's LAN
> > ports on their AP was the culprit. In preparation for battle with
> > Comcast support I kept going through their interface to see if there was
> > something that might help. With last nights storms I decided to unplug
> > everything and start on it today. I was pleasantly surprised when I
> > logged into their AP and found a new UI with a softswitch to put the
> > damned thing into bridged mode and much to my surprise it did just that.
> > It actually worked (who says miracles don't happen anymore). So now my
> > router is very happy since ntp is syncing and wife is happy watching
> > NetFlix, and whatever else the tv has access to. So as they say "Happy
> > wife means happy life!" and my life just got real happy. I thought I
> > would through this out there for those of you that have Comcast are not
> > aware of this yet. Also those that are, do you know if I'll wind up with
> > a surprise $80 charge on my bill?
> > 
> > Merry Christmas to all and a Happy New year.
> > 
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-- 
Horkan Smith
678-777-3263 cell, ale at horkan.net