[ale] [OT] comcast blues/meltdown

[Scott McBrien]

They have a corporate 800 line for Philly that they'll refer you to when you're having a terrible experience.  I don't remember if I wrote them a complaint email or called their corporate office to get it.

-Scott

> On Aug 1, 2014, at 5:40 PM, Sean Kilpatrick <kilpatms at gmail.com> wrote:
> 
> Does anyone here know of a contact person within the local Comcast 
> disaster who actually understands how the system works?
> 
> First the comcast billing computer hiccupped and failed to ding the credit 
> card for May and June -- when we were out of down. Then it hit the account 
> for non-payment fees.  I was not amused.  Finally got that mess 
> straightened out.  Then one of the Hi-def cable boxes died.  Went over to 
> the new Buckhead office and picked up a replacement.  That box would not 
> accept the hookup signal from Comcast.  Got a techie to come out (4.5 
> hours late) who poked around for a few minutes and then told me the 
> problem wasn't with the box or any of the equipment in the house.  The 
> problem was with Comcast's billing computer, which wasn't letting the Hi-
> def signal through to the new box because there was nothing on the billing 
> statement to signify I was paying for  hi-def service.  WTF!  We have been 
> receiving the hi-def signal since we moved into the condo as it is part of 
> the contract the condo has with Comcast -- or at least that's what I 
> thought.  As soon as the techie replaced the unworkable hi-def box with a 
> "regular" cable box, the signal was there.
> So I went back out to the Comcast office in Buckhead and insisted on talking 
> to the office manager -- who had NO CLUE what I was talking about.  Her first 
> thought was to install a signal booster!  I didn't bother to point out 
> that signal strength is the FIRST thing the techie  checks. Said she would 
> contact someone further up the technical side and have them call me.
> 
> 
> Didn't happen.
> 
> I'm hoping against hope that somewhere within the local comcast 
> clusterfuck there is someone (I just need one!) who understands the 
> underlying problem.
> 
> Does anyone here know if such a person actually exists?
> 
> Sean
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