[ale] Ubuntu One music store is a disaster!

[Jim Philips]

On Mon, Apr 19, 2010 at 8:37 PM, David Tomaschik <david at tuxteam.com> wrote:

>  On 04/19/2010 07:47 AM, Jim Philips wrote:
>
> I am now on Ubuntu 10.04 Beta 2. I was thinking the Ubuntu One service was
> a cool idea, because it allows you to buy songs directly from Rhythmbox.
> Well, the experience has not been good. I understand about betas and all of
> that. But services that take your money ought to work right, beta or not.
> Yesterday, I bought seven songs through the Ubuntu One music store. After I
> sent my credit card details, Rhythmbox showed a message next to each song,
> saying: "Transferring to your Ubuntu One storage."
>
> <snip>
>
>
> Maybe it's just me, but I don't think this loosey-goosey beta thing
> translates well to the world of financial  transactions. I think Canonical
> ought to pull this service until they can resolve the bug. Or at least give
> people a reliable way to get all of the music they paid for. Right now,
> nobody can tell me how to do that. And that's supposed to be okay.
>
>  As stated in the relevant bug [1], you can contact 7digital customer
> service for a refund if you'd like to.  I'm currently waiting on a
> half-dozen tracks or so, and I'll be waiting until the issue is resolved (or
> about another week) for my songs.  It is a beta service, I signed up for it
> knowing it was a beta service, and betas have bugs.  I can't think of a good
> mechanism for fully testing the U1MS without having paying customers, unless
> it were limited to free Creative Commons music or something similar.  I will
> say that I feel they could've worked on the bug somewhat faster, but it
> looks like it'll be resolved soon.  I intend to continue shopping at U1MS to
> support Canonical (and the prices and selection are excellent).
>
> [1] https://bugs.launchpad.net/rhythmbox-ubuntuone-music-store/+bug/551755
>
> Well, I can think of a very easy way they could have tested it: a private
beta where Canonical employees and associates pounded it with transactions.
I have worked in financial services since about 1995 and I have seen lots of
ways to test transactional services before releasing them to the general
public.
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