[ale] One email address, multiple users

[Matt Rideout]

Sure, just configure each email client to put sent items in a different 
folder.

PairOfTwins wrote, On 11/18/09 3:54 PM:
> Mike:
>
> If they don't have much in the budget, this dragging emails to folders 
> idea sounds like a quick but effective solution.
>
> I'm unclear on where the outgoing emails would end up.  Could each 
> "Inbox" have a corresponding "Sent" folder?
>
> Thanks,
> Tom
> ===========================
> Michael H. Warfield wrote:
>   
>> On Tue, 2009-11-17 at 21:28 -0500, PairOfTwins wrote: 
>>   
>>     
>>> Gang:
>>>     
>>>       
>>   
>>     
>>> A local business takes orders online (about 150 per day, each order a 
>>> separate email) and processes them from 1 workstation.  They'd like to 
>>> have 3 workstations processing that same batch of incoming emails.  The 
>>> goal is for each user to see which emails had been responded to, and 
>>> process only the ones that hadn't.
>>>     
>>>       
>>   
>>     
>>> My basic approach would be an IMAP setup.  Any better idea?  More 
>>> sophisticated solution?
>>>     
>>>       
>> Honestly...  IMAP is a great idea, but...  You should make queue's (IMAP
>> folders) for each person.  Each person grabs a message and pulls it into
>> their queue and then they are responsible for it.  Otherwise, it will
>> just become too intractable trying to depend on read and responded to
>> flags.  If they fail to handle it, that's a problem but, at least, you
>> know who claimed it.  The alternative is a dispatcher who routes
>> messages to the queues and assigns them out.  Just doing it in a single
>> IMAP mailbox as a free for all is going to be a mess.
>>
>> Not saying IMAP is the best idea here (but for small operations it very
>> well might be) but if you want to use IMAP, this is how I would do it.
>>
>>   
>>     
>>> Tom
>>>     
>>>       
>> Mike
>>   
>> ------------------------------------------------------------------------
>>
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