[ale] One email address, multiple users

[krwatson at cc.gatech.edu]

> -----Original Message-----
> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of Jim
> Kinney
> Sent: Wednesday, November 18, 2009 12:01
> To: Atlanta Linux Enthusiasts - Yes! We run Linux!
> Subject: Re: [ale] One email address, multiple users
> 
> Tom,
> 
> Use the email as the input to a trouble ticking system. Everyone can
> see all the traffic and there's logging for who is doing what (and who
> is NOT doing things). OTRS uses email input as do many others.
> 
> On Tue, Nov 17, 2009 at 9:28 PM, PairOfTwins <PairOfTwins at mindspring.com>
> wrote:
> > Gang:
> >
> > A local business takes orders online (about 150 per day, each order a
> > separate email) and processes them from 1 workstation.  They'd like to
> > have 3 workstations processing that same batch of incoming emails.  The
> > goal is for each user to see which emails had been responded to, and
> > process only the ones that hadn't.
> >
> > My basic approach would be an IMAP setup.  Any better idea?  More
> > sophisticated solution?
> >
> > Tom
> >

RT will also do this.

http://bestpractical.com/rt/

keith

-- 

Keith R. Watson                        Georgia Institute of Technology
Systems Support Specialist IV          College of Computing
keith.watson at cc.gatech.edu             801 Atlantic Drive NW
(404) 385-7401                         Atlanta, GA  30332-0280