[ale] Comcast Business Class experiences?

[Jim Kinney]

True enough. Unhappy with the cost is a common reason for making a
change. I was providing the background for why I pay the extra and
keep Speakeasy. I was making the case that jumping ship because of the
extra cost and a bad outage was not going be as comfortable as staying
put.

On Wed, Mar 25, 2009 at 1:20 PM, Jeff Lightner <jlightner at water.com> wrote:
> It seems that the thread started because the OP already HAS Speakeasy
> and is disappointed with it.
>
>
> -----Original Message-----
> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of Jim
> Kinney
> Sent: Wednesday, March 25, 2009 12:55 PM
> To: Atlanta Linux Enthusiasts - Yes! We run Linux!
> Subject: Re: [ale] Comcast Business Class experiences?
>
> Read the fine print on the SLA before you jump ship to Comcast.
>
> Oh. I forgot. There ISN'T an SLA. It's a "best effort" 24 hour to
> respond agreement.
>
> Same thing on the AT&T "new" DSL uverse stuff.
>
> Speakeasy has a 4 hour SLA on line repair through Covad and Covad has
> a similar one the phone co monkeys. Granted, unless you are running
> the business DSL Speakeasy won't give _you_ the 4 hour SLA. But they
> have always met or exceeded that time line.
>
> With Comcast and AT&T, you will be a fly speck in the cash stream for
> them. With Speakeasy, their line support agreements with the last mile
> provider makes them a formidable player. Not a flyspeck player.
>
> If your speed is less than what was sold (i.e. next tier down) call
> and they will fix it.
>
> Speakeasy is the ONLY part of Best Buy that actually work well and 2
> years after the buy-out it still meets or exceeds the expectations and
> offerings of other "tube suppliers". It does cost a bit more but the
> reliability has been worth the expense. The outage last week was all
> of 5 minutes. I don't know the details but had the look and feel of a
> fried core router table.
>
> On Wed, Mar 25, 2009 at 11:20 AM, Chris Woodfield <rekoil at semihuman.com>
> wrote:
>> Hi all,
>>
>> So sadly, I think it's time to ditch Speakeasy - can't justify the
>> cost anymore, especially since I haven't been able to get a full 6Mbps
>> in a long time. The last national outage kinda sealed the deal for
>> me...I'm in Midtown Atlanta, if that helps...
>>
>> So, I'm looking at Comcast's "Business Class" service - from talking
>> to a rep, I'm looking at saving about $30/month if I go with their
>> 6Mbps/1Mbps service and get 5 static IPs (The speakeasy plan I was on
>> included 4, and gives me 768K up). I can make do with a single static
>> and shave off another $5/month, but I'm not keen on having to set up
>> port forwarding.
>>
>> So, a couple questions -
>>
>> How reliable/responsive *is* the Business Class service compared to
>> Comcast residential? I've heard the myriad horror stories, but they
>> all seem to come from the residential customers. Any insights/
>> experiences from Business customers here?
>>
>> Does Comcast apply bandwidth caps/port blocking to Business Class
>> customers?
>>
>> How is the CPE set up - I've seen forum posts suggesting that it's not
>> a true bridge, and that even a static IP is set up as some sort of 1-
>> to-1 NAT on the CPE. This will break my 6in4 tunneling (unless the CPE
>> can terminate the tunnel), so I'd like to know if it can be set up in
>> a true bridging mode.
>>
>> All in all, think it's worth the money I'd be saving to make the move?
>>
>> Thanks in advance...
>>
>> -C
>> _______________________________________________
>> Ale mailing list
>> Ale at ale.org
>> http://mail.ale.org/mailman/listinfo/ale
>>
>
>
>
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> James P. Kinney III
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-- 
-- 
James P. Kinney III