[ale] [rant] I dislike "we only support winblows/OS X" AT&T internet
Ned Williams
nedj10 at gmail.com
Mon Mar 3 16:51:17 EST 2008
Actually doesn't section 3.2 of that very TOS cover this? They even put it
in all caps too :)
Ned
3.2 *File Modification/Backup Requirements.* The Qualifications of your
computer's operating system, as well as the installation (whether
self-installed or AT&T -installed), use, inspection, maintenance, repair, or
removal of the Equipment and Software, may result in an inadvertent service
outage or reconfiguration of the software on your computer, or temporary
interruption of your telephone service. In addition, as part of the
installation process, system files on your computer, such as, but not
limited to, INI, BAT, SYS, and DLL files, may be modified or deleted. AT&T
does not represent or warrant that such modifications or deletions will not
disrupt the normal operations of your computer. You acknowledge and agree
that you are solely responsible for backing up all existing computer files
by copying them to another storage medium prior to the installation of your
Equipment and the Software, and prior to any inspection, maintenance,
repair, or removal of your Equipment and the Software. AT&T DOES NOT
REPRESENT OR WARRANT THAT INSTALLATION BY YOU OR A THIRD PARTY CHOSEN BY YOU
WILL ENABLE YOU TO SUCCESSFULLY ACCESS OR USE THE SERVICES, NOR THAT ANY
SUCH INSTALLATION WILL NOT CAUSE DAMAGE OR MODIFICATIONS TO, OR LOSS OF, ANY
OF YOUR SOFTWARE, HARDWARE, FILES, DATA, OR PERIPHERALS. AT&T AND OUR
EMPLOYEES, AGENTS, CONTRACTORS, AND REPRESENTATIVES WILL HAVE NO LIABILITY
WHATSOEVER FOR ANY DAMAGES OR SERVICE PROBLEMS (INCLUDING TELEPHONE SERVICE)
RESULTING FROM YOUR, OR A THIRD PARTY'S, FAILURE TO PROPERLY INSTALL,
ACCESS, OR USE THE EQUIPMENT, SOFTWARE, OR SERVICES.
On Mon, Mar 3, 2008 at 2:14 PM, Jeremy T. Bouse <jeremy.bouse at undergrid.net>
wrote:
> Actually have you checked out http://www.att.net/legal/tos cause those
> specs you mention are no where within it nor is the explicit mention of
> Windows or Mac. Closest I can find is section 3. Equipment & Software
> and all it really says is:
>
> Due to the infinite number of possible combinations of hardware and
> software, you are responsible for the compatibility of your system
> with the Service. Any equipment that was not provided to you by AT&T
> is not the responsibility of AT&T , and AT&T will not provide
> support and will not be responsible for ongoing maintenance or
> management of such equipment. Any AT&T-provided modem will be either
> a new or a fully inspected, tested, and warranted return or
> repackaged unit.
>
> Which I can understand, I provide my own router/access point behind
> their DSL modem I'm not asking them to support that router but I am
> asking them to support their connectivity which they do provide and thus
> should support. Yes I've had their modems fail, I've also replaced my
> separately purchased Sangoma S518 ADSL card with their provided
> Speedstream to prove a problem was not my modem but the line as the same
> problem was occuring. If your call to tech support is network
> connectivity reasons, which I know for me is the only time I do ever
> call, then nothing in their TOS (so far as I can see) says support can
> be withheld because of your operating system.
> <http://www.att.net/legal/tos>
> Ned Williams wrote:
> > You miss my point.
> >
> > Regardless of what it takes to do a ping..you have their service you
> > agreed to their terms of service, that TOS states they only support
> > windows...that means you understood at the time of getting the service
> > that calling in because your Linux connected machine has a problem is
> > a lost cause. The effect of the operating system is not what is up
> > for debate, the effect of the contract the customer agrees too, is. Is
> > it a wrongly minded contract sure if your a Linux person, but that is
> > not of any consequence to AT&T. .If you don't like, don't be their
> > customer. That is your greatest method to effect chance upon them.
> >
> >
> > Ned
> >
> >
> >
> >
> >
> > On Mon, Mar 3, 2008 at 1:32 PM, Jeremy T. Bouse
> > <jeremy.bouse at undergrid.net <mailto:jeremy.bouse at undergrid.net>> wrote:
> >
> > But again these specs you quote also fall back to the issue of what
> > affect the Operating System has on OS-independent network routing
> > issues. Those are really specs for software being installed not
> > what is
> > needed to provide a level of network service connectivity. If they
> ask
> > you to do a ping does it really matter what OS you do it from?
> > Same for
> > traceroute, opening a web page, etc...
> >
> > Ned Williams wrote:
> > > If you have 19 machines on a network, why don't you have a
> > switch and
> > > a router and not force a linux box to do the job of the
> > aforementioned
> > > 10 dollar router?
> > > Sorry I know there are people out there who insist on
> demonstrating
> > > value in their stll creaking along 486/66 by making it their dsl
> > > router/firewall...but I mean rather than get spitting mad on the
> > phone
> > > with techs who you KNOW are not going to know squat about linux
> nor
> > > are they required too...(a google of "AT&T system requirements"
> > first
> > > hit spells out what they are required to support)
> > >
> > > * Intel or equivalent Pentium Pro, II, III, or IV at 133MHz
> > or faster
> > > * Windows 95/98/ME/XP or Windows NT 4.0/2000 (TCP/IP and
> > Ethernet
> > > support must be enabled)
> > > * RAM -
> > > o Windows 95/98/XP - 32 MB
> > > o Windows NT - 32 MB
> > > * Hard drive with 100 megabytes available
> > > * Ethernet Network Interface Card (NIC) or built-in Ethernet
> > port
> > > supporting 10 Base-T
> > > * CD ROM
> > > * Microsoft^(R) TCP/IP stack
> > >
> > >
> > > This means when you, you're gf, your mom,dad uncle or whomever has
> > > their service all agreed to these terms when you got the service..
> > >
> > > don't agree fine, get speak easy, they support Linux and your
> blood
> > > pressure will be lower...but don't expect the AT&T's Chennai
> > support
> > > center to understand the eccentricities of the latest Debian
> > release,
> > > when their product list is limited to windows only..
> > >
> > > and hey if it helps..they don't support Vista either
> > >
> > > Ned
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > On Mon, Mar 3, 2008 at 12:05 PM, Jeremy T. Bouse
> > > <jeremy.bouse at undergrid.net <mailto:jeremy.bouse at undergrid.net>
> > <mailto:jeremy.bouse at undergrid.net
> > <mailto:jeremy.bouse at undergrid.net>>> wrote:
> > >
> > > The other problem with being able to go with any one
> > other than the
> > > telco is if you're like me, stuck behind a remote DSLAM the
> > telco
> > > won't
> > > provide the resellers with the ability to service you. Every
> DSL
> > > provider claims they can't service my house but I have the top
> > > speed DSL
> > > from AT&T. Luckily I don't have to call them for support too
> > often
> > > considering I've got a very non-standard configuration in the
> > > house that
> > > would drive their script-readers nuts, along with myself
> > trying to
> > > explain it to them.
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