[ale] [rant] I dislike "we only support winblows/OS X" AT&T internet

[Mark Wright]

I'd second Scott's recommendation.  I have had normal DSL issues over  
the years but the tech's at speedfactory are right here in Atlanta  
and the worst thing they have ever asked to aid in troubleshooting  
was to connect my Linux box directly to the DSL modem instead of  
through my router.

Mark


On Mar 1, 2008, at 9:47 PM, Scott Warfield wrote:

> Get speedfactory.  They use the AT&T dsl lines, but those jokers are
> fabulous.  When I call, they use my first name, know I use linux,  
> and know
> I'm not an idiot.  That's worth extra, but they won't take tips =(
>
> Scott M. Warfield
> smw at malamber.org
>
> -----Original Message-----
> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of  
> Thompson
> Freeman
> Sent: Saturday, March 01, 2008 9:37 PM
> To: Atlanta Linux Enthusiasts
> Subject: [ale] [rant] I dislike "we only support winblows/OS X" AT&T
> internet
>
>
> The subject pretty much says it all in the short form. I need to blow
> steam so you can delete this with my appreciation for the use of your
> bandwidth.
>
> My girlfriend has BellSouth/AT&T dsl service at home, although she
> doesn't much use it prefering to do her thing at work. I built her a
> box and loaded Ubuntu 7.10 on it, which connects through a Westell
> router/dsl modem. There are connectivity issues with the internet
> however, so I went over for a troubleshooting session this evening.
>
> Now, I do know better than to admit to these script reading tech
> support people that I've got linux running, but I've got a big mouth
> also. Strike one on me. Actually two and three, end of inning, also  
> but
> the script reader was willing to fool along.
>
> The problem is that the modem will not stay linked up (and this is
> influenced by the OS HOW??), but drops the connection. I can access  
> the
> web setup stuff on the Westell box just fine.
>
> Basically I got told (eventually) to get an expert on my end of the
> line with Windows, or forget it.
>
> Jerks.
>
> I'll take the laptop over tomorrow, with Wonders 2000 on it, and  
> see if
> the next mouth breather can see reason.
>
> Trouble is, my only other option for her seems to be RoadRunner (I get
> to fight with them for my daughter), for three times the money.  
> Doesn't
> seem to be worth the effort.
>
> Thanks for letting me bitch for the moment. I'm feeling slightly
> better.
>
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