[ale] Suse vs. Ubuntu. Is is worth the time to switch to ubuntu?

[Jeff Lightner]

Commercial support isn't just about paying someone for tech support.  It
also includes what other commercial products are supported on the
platform.  e.g. If you're planning to use Oracle products they only
"certify" RHEL/SUSE and their own so called "Unbreakable Linux".  Not to
say someone couldn't make it work on another flavor (I've forced our
DBAs to use FC6 for Oracle R12) but it does take some work and you'll be
SOL if you try to call Oracle about it because they'll say its not a
"supported platform".  

Though I talk about Oracle above there are many other commercial
products that are in this boat.   (Not talking about whether
non-commercial alternatives such as MySQL are "better".  Oracle DB is
used by many folks using Oracle or SAP applications that don't have a
choice of DB.)

-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
To: ale at ale.org
Brian Pitts
Sent: Tuesday, July 31, 2007 12:13 PM
To: Atlanta Linux Enthusiasts
Subject: Re: [ale] Suse vs. Ubuntu. Is is worth the time to switch to
ubuntu?

Jeff Lightner wrote:
> If you're looking for commercial support like Suse has you might want
to
> consider RedHat rather than Ubuntu. 

Canonical will gladly sell you support for Ubuntu.

http://www.ubuntu.com/support/paid

Coverage 	9 x 5 	24 x 7
Desktop support 	$250 (USD)* 	$900 (USD)*
Server support 	$750 (USD)* 	$2750 (USD)*
Thin client and cluster support 	$1200 (USD)* 	$4000 (USD)*
Term 	1 year 	1 year
Live phone support 	Included 	Included
Email support 	Included 	Included

They just announced a new tool available to support customers
http://arstechnica.com/news.ars/post/20070724-ars-at-ubuntu-live-canonic
al-releases-web-based-server-management-platform-for-support-subscribers
.html

Landscape is a web-based systems management platform that simplifies 
administration of desktop and server computers running Ubuntu. Landscape

makes it possible to remotely deploy patches, updates, and packages. It 
also provides extensive support for reporting and resource-usage 
analysis across groups of systems. In order to provide more flexible 
group management, Landscape allows administrators to organize groups of 
systems by using tags. Launchpad also includes an auditing framework 
that can show a history of actions performed on the local system as well

as changes made by an administrator through Landscape. Landscape has 
support for "semi-connected management" functionality, which will queue 
operations for systems that aren't currently online and then perform the

tasks when the system is once again network accessible. Semi-connected 
management makes it possible to manage systems that don't consistently 
have connectivity, like laptops that are deployed in the field.
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