[ale] Speedfactory Problems ... again - the rest of the story

[List]

Ok, back on DSL again.  This one was weird, and anybody on Speedfactory 
- listen up.

The original problem was an AT&T problem, outside plant, and nobody 
seems to know exactly what it was.  It seems to have cleared overnight.

I still could not get logged in however.  Turns out this is because 
Speedfactory had opened a ticket with AT&T for a tech to come out, and 
when they do that THEY REPROVISION THE LINE TO AN AT&T ACCOUNT.  So, 
when he got here he could get logged in to AT&T DSL just fine, but (of 
course) Speedfactory logins would not work. 

The moron at Speedfactory did not seem to know anything about this.  I 
finally got to their tech god and he immediately knew what was going 
on.  Had the AT&T guy call his provisioner and provision the line back 
to Speedfactory and all was well.

So, the moral of the story is if they call for AT&T service, your line 
gets re-pointed to AT&T and Speedfactory logins will not work.  And it 
seems that most of the Speedfactory guys do no know this.

Tom

lst at wiencko.net wrote:
> Speakeasy does not support ADSL to my address.  They will support IDSL at
> miserable bandwidth rates, or be happy to sell me a full T1 for $350 a
> month.  Never heard of Atlantic Nexus.  I'll check them out.
>
> My concern is that anybody who sells ADSL or other services over AT&T
> copper will run over AT&T facilities, which I believe is where the problem
> is.  So anybody selling the service will probably have the same issues.
>
> Kinda like - doesn't matter who your natural gas supplier is, all the gas
> goes through Atlanta GasLight lines, and when one of their lines springs a
> leak, does not matter who sold you the gas....
>
> Thanks for the head-up on Atlantic Nexus though.
>
> Tom
>
>   
>> Have you looked at Atlantic Nexus ?  Or SpeakEasy ?
>>
>>
>> On 12/5/07 5:17 PM, "lst at wiencko.net" <lst at wiencko.net> wrote:
>>
>>     
>>> Problem is back again...
>>>
>>> Started *exactly* at 2:00 PM.  Ran through all the normal nonsense.
>>> This
>>> time BellSouth got called in, and they say it's bad - going to require a
>>> call-out and will not be looked at until tomorrow.
>>>
>>> Problem symptoms are the same - get a good DSL connection, but cannot
>>> login to the router.
>>>
>>> I'm on dialup backup link right now - almost forgot how painfully slow
>>> that was.  Cable modem is starting to look like an option...
>>>
>>> -Tom
>>>
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>>     
>
>
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