[ale] OT vision computers etal

[H. A. Story]

Geoffrey wrote:

>Nathan wrote:
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>>I think that the key thing here is 'anybody with the know-how'.  Don't 
>>get me wrong, I would much rather build a computer from 'off the street' 
>>components and then get the $$ to support it if something goes wrong, 
>>but it sounds like the client is looking for 1) a one stop shop and 2) a 
>>one time payment (with 'free' support over the 3 year life of the 
>>equipment).  Vision offers that and Dell offers that.  I don't know of 
>>many small Mom and Pop shops that can afford to sell a computer (with 
>>Windows) for $499 and then provide 24 hour phone support for small 
>>problems and then free, next day (or 4 hour, if you wanna pay the extra 
>>$$ to Dell) support, including replacement if necessary, on site for 3 
>>years after the sale.  Another factor here is that, most of the time, 
>>the issues aren't going to be hardware related.  I spend much more time 
>>removing virii, spyware, aware, undorking a profile, etc. than I do 
>>swapping RAM, hard drives or motherboards (which covers pretty much 
>>everything else since most OEM mobos have everything integrated into the 
>>mobo) at most Windows client sites.
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You need to sale some Acer's   Those things will keep you busy..

>My personal experience with Dell is there support is virtually 
>non-existent.  They've sent it over seas as well and you get nothing but 
>a script reading bot on the other end.  The smaller you are, the worse 
>it gets.  Big customers get priority.
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>I don't know about Vision's service, but I don't think you're going to 
>get a computer for the same price as you would from Dell.
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