[ale] Linux Help Desk Call Apps?

[Christopher Fowler]

freshmeat.net

On Thu, 2003-11-06 at 12:06, Michael D. Hirsch wrote:
> When you guys do publish your code, don't forget that _any_ monoculture is 
> bad.  Don't forget that there are places other than SourceForge to publish 
> your project.  Tigris.org comes to mind as a very worthwhile site.
> 
> If we put all projects on Sourceforge, and it goes down or get bought wehre 
> will we be then?  Be sure to spread things around a bit.
> 
> Michael
> 
> On Thursday 06 November 2003 11:39 am, James P. Kinney III wrote:
> > Great point, Dow. I guess I've sat on the web application I wrote at
> > Emory for providing a web-forms based spreadsheet with graphing and
> > curve fits long enough.
> >
> > The more stuff that is "out there" the more weight the opensource
> > process gets.
> >
> > On Thu, 2003-11-06 at 11:16, Dow Hurst wrote:
> > > You may not expect the interest of other people in the code since your
> > > being humble.  However, since I've been thinking about open source
> > > lately and it's impact on people's lives, I think you may find that your
> > > code could be a nice project on sourceforge.  It can grow, if watered,
> > > into something businesses would want and would pay support for.  The
> > > code can be GPL'd but still companies will pay for support.  I think it
> > > is amazing to see the projects that start out like this one and grow
> > > into world influencing pieces of software.  Think about the influence of
> > > Apache, GCC, and Gimp.  I am in the midst of my first install of Gentoo
> > > 1.4 and have been thinking philosophically as I watch compilation
> > > happen.  I think my Celeron 333MHz laptop will become useful again due
> > > to this project.  Gentoo's install isn't that bad either for the benefit
> > > down the road.  Just amazed once again at the power of people like you
> > > being involved in open source,
> > > Dow
> > >
> > > PS.  There is never enough variety of software.
> > >
> > > Jonathan Glass wrote:
> > > >Oh yeah!  I have a verbal ok to publish the s/w w/a GPL license.
> > > >Wesleyan's only request is they get the updates, too.  :)
> > > >
> > > >I'm preparing for the GRE over the next 4-6 weeks, but after that I'll
> > > >have time to publish that code on my web site.  I'm not sure how many
> > > >people would care to see it, but it will be available.
> > > >
> > > >I think I'm going to post my notes on some of my other projects as well
> > > >(SMB auth via PHP, PDF printer for Samba that acts as a Windows printer
> > > >and emails the resulting PDFs to the user, etc).
> > > >
> > > >Life is good, and information wants to be free!
> > > >
> > > >Jonathan
> > > >
> > > >>A comment you made is why I see Open Source software as inherently
> > > >>better than closed.  You said you'd post it (given permission, of
> > > >>course) "after cleaning it up".  If you know no one outside the coding
> > > >>group will see the source, why make it pretty?  Granted, I'm not a
> > > >> coder , but I can see that being the case.
> > > >>
> > > >>Brian
> > > >>
> > > >>Jonathan Glass wrote:
> > > >>>I use Perldesk to catch incoming email to "helpdesk at ibb" and
> > > >>>"help at ibb"...
> > > >>>
> > > >>>I wrote WesHelpDesk for Wesleyan College that does all the required. 
> > > >>> It interfaced with Exchange 5.5 via LDAP for user info, NT 4 for
> > > >>> authentication, and a local smart-relay for outbound email and
> > > >>> paging. ALl ticket updates automatically get sent to the end-users,
> > > >>> and escalations get sent to the Director.  Because everything is
> > > >>> MYSQL driven,
> > > >>>the Director is able to use ODBC to generate usage/tracking reports.
> > > >>>Pretty cool 6 month project...earned me As for 2 different classes
> > > >>> (DBA and Web Design).  :)
> > > >>>
> > > >>>If anyone wants to look at it, I'll ask the Director for permission to
> > > >>>GPL
> > > >>>it, and post the code somewhere (after cleaning it up a bit..of
> > > >>>course!).
> > > >>>
> > > >>>Thanks
> > > >>>
> > > >>>Jonathan
> > > >>>
> > > >>>>All,
> > > >>>>
> > > >>>>It would be nice to put a computer to catch help desk calls, log
> > > >>>> them, email them to techs, or have the system page them etc. etc.  I
> > > >>>> seem to rember reading a review in Linux Journal. Anyone remember
> > > >>>> which one? Any
> > > >>>>one successfully putting a computer box to catch the initial calls?
> > > >>>>
> > > >>>>Regards,
> > > >>>>
> > > >>>>
> > > >>>>John
> > > >>>>
> > > >>>>_______________________________________________
> > > >>>>Ale mailing list
> > > >>>>Ale at ale.org
> > > >>>>http://www.ale.org/mailman/listinfo/ale
> > > >>
> > > >>_______________________________________________
> > > >>Ale mailing list
> > > >>Ale at ale.org
> > > >>http://www.ale.org/mailman/listinfo/ale
> 
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