[ale] telepest triggered question

Jim Philips jcphil at mindspring.com
Thu Aug 7 18:32:20 EDT 2003


tfreeman at intel.digichem.net wrote:
> Yesterday evening I was  bothered by a phone solicitor for my credit card 
> company (wanting me to expand my credit and some other services). From the 
> gentleman's accent, I would guess that he is a native of India, which 
> triggered a thought of sorts. As a group, we are all too familiar with 
> outsourcing support and programming jobs to nonUS locations. Has a similar 
> trend hit the telemarketers? Does anybody know? Does it really matter?
> 
> TIA

It's been going on for a couple of years now. They even train the people 
in accent reduction and cultural trivia. Call centers are being located 
around the globe so companies can maintain 24 hour operations without 
keeping anybody up late.

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