[ale] Subject line: Refer-A-Friend for DIRECTV DSL(tm) and get $50! (fwd)

[Jeff Hubbs]

WHEN PIGS FLY!!!!!

In November '01, my DirecTV service up and died.  Just died.  No 
carrier; nothing.  It never returned.  I called every day, at least once 
a day for about two weeks.  It seemed that Bellsouth, if they were 
actually getting the message to do a repair (which was never actually 
proven to me), simply did nothing.  Bellsouth, for their part, wouldn't 
even talk to me about it as I wasn't a Bellsouth FastAccess DSL 
customer.  As I finally told a higher-level DirecTV rep after she whined 
that they weren't responsible for what BS did or didn't do, I told her 
that I did hold DirecTV responsible for managing (mismanaging?) their 
relationship with BS.

I stopped calling for about another week and half, during which time I 
began making plans to swtich to AT&T Broadband.  Then I called back, 
mostly to see how they would react.  They didn't even bother to turn on 
the charm; the woman acted all nonplussed, but I just said, "You want to 
explain to me how it is that your company would let a ticket stay open 
for a MONTH with no resolution??"  She apparently didn't even have the 
authority to get me fixed right then and there.

IIRC, I did insist on and get a refund for service not provided.

Screw 'em, I say!  A similar fate may await you all if you go with them; 
I feel that much of what went wrong is hardly unique to me or my situation.

And forget this PayPal crap; write me a check!

- Jeff



John Mills wrote:

> ALErs-
> 
> DIRECTV DSL is paying referral bounties for new one-year subscribers, so
> if you're looking at them and don't find a better deal than the promotion,
> you might consider having a current-subscriber friend refer you.
> 
> Concensus on DIRECTV DSL seems to be: static IP with basic service, no
> particluar problems with Linux except "palms up" response to support
> questions, no problem with LANs behind local router, but your modem loses
> its brains every few weeks and you have to reboot it.
> 
>  - John Mills
> ***************************************************************************
> Excerpt:
> Share the excitement of DIRECTV DSL? with your friends and family. When they 
> order with an annual contract, we'll deposit $50 cash into a PayPal account for 
> you every time one of your referrals activates a one-year subscription! 
> 
> ('How-To' conditions follow.)
> 
> 
> ---
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> 
> 
> 




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