[ale] OT: Memorex Tech Support

[Jeff Hubbs]

Better 
get used to it, sad to say.  Many IT product companies are staffing their 
support lines with people who are probably adequate for a large percentage of 
callers - you know, the ones who are putting their CDs in upside down and that 
kind of stuff.  
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I had 
a problem of similar gravity with Cybernet (makers of the NetMAX 
products).  I won't go into details but the guy I first talked to was 
simply not following what I was trying to ask, so I eventually just asked to 
speak with someone who had firsthand experience with the product.  I did 
speak to the product manager for the NetMAX Firewall, and he arranged for me to 
return my Linux version for the FreeBSD version, but I never got what was 
supposed to be shipped to me (I'm STILL trying to get NetMAX Firewall to 
work).
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This 
is also just a natural consequence of a) proliferation of IT products, 
especially at the consumer level b) low unemployment c) non-idiot-proof IT 
products (OSses included) d) protection of profit margins.
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- 
Jeff
<BLOCKQUOTE 
style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">
  <FONT face=Tahoma 
  size=2>-----Original Message-----From: Christopher S. Adams 
  [mailto:toiletduk at penguinpowered.com]Sent: Tuesday, June 20, 2000 
  11:57 AMTo: ale at ale.orgSubject: [ale] OT: Memorex Tech 
  Support
  another thread just reminded me of 
  something
  i know this isn't really the place to vent, but i 
  figured you should all know
  Â 
  my cd burner was acting flaky (coastering cd's at 
  over 1x and now not successfully burning at all) , so i called memorex tech 
  support and explained my situation (this was like 10 minutes before they 
  closed).
  Â 
  the conversation went something like 
  this:Memorex Tech: "what operating system are you using?"Me: 
  "windows 2000"
  Memorex Tech: "we don't support windows 
  2000"Me: "how can you not support it? anyway, i'm running win98 as 
  well"
  Memorex Tech: "we don't support dual 
  booting"
  Me: "i SERIOUSLY doubt dual booting is causing 
  the problem, this is a problem with every cdr program i have installed 
  coastering every cd i make at 2x"Memorex Tech: "do you have NTI CD-Maker 
  installed?"
  Me: "no, even when my cdr was in top condition, i 
  couldn't get a successful burn with that program. i use adaptec easy cd 
  creator and cdrwin"
  Memorex Tech: "you'll have to call adaptec for 
  assistance on that, sir"Me: "but i stated already that this happens no 
  matter what cd recording program i use"Memorex Tech: "i'm sorry, but we 
  don't support any other programs besides NT CD-Maker, you'll have to call 
  adaptec for assistance. goodbye"
  *click*
  Â 
  can you believe that?that is the worst 
  customer service i've ever dealt with
  Â 
  just figured i'd let you know
  Â 
  Chris