[ale] Email Tracking tool?

[Nick Lucent]

On Sun, 2 May 1999, Chris Ricker wrote:

> The king of helpdesk softwares is a product called Remedy.  It sounds like
> you'd want their "Action Request System" and then maybe their "ARWeb"
> product or whatever they're calling them this week.  Both are available in
> various Unix flavors on the backend and client (probably just Solaris, AIX,
> and PH-UX, though), as well as NT backend and Win/Mac clients and web
> clients if you add on the ARWeb package.  You probably don't want this
> unless you're at a big shop (it's kinda over-kill for most situations), but
> if you are, this is definitely the stuff to buy.  See http://www.remedy.com/

we use this at work, its far better then quintus (www.quintus.com) quintus
is terribly buggy, but its also an option if you choose that route =)

Nick

> .
> 
> I've been kinda interested in a package called the Ministry of Truth, as
> I've heard good things, but I've not yet tried it myself.  See
> http://tomato.nvgc.vt.edu/~hroberts/mot/ .
> 
> Beyond that, freshmeat should have lots of stuff, as that's the sort of
> thing almost every ISP that's at all good uses.
> 
> later,
> chris
> 
> --
> Chris Ricker                                               kaboom at gatech.edu
>                                                   chris.ricker at m.cc.utah.edu
> 
>